Frequently Asked Questions
At Restore by Grace, we know that property damage can feel overwhelming—whether it’s water, fire, mold, or unexpected structural issues. Homeowners and business owners often have questions about what comes next, how the process works, and what to expect.
Our FAQ section is designed to give you clear, honest answers so you feel informed and confident throughout your restoration or reconstruction project.
If you don’t see your question below, our team is available 24/7 and always happy to help.
FAQs
General Questions
What should I do first after property damage?
Ensure everyone’s safety, stop the source of damage if possible, and contact Restore by Grace right away. A quick response helps prevent further damage and reduces overall restoration time and costs.
Do you provide emergency restoration services?
Yes. We offer 24/7/365 emergency services and can typically be onsite within u003cstrongu003e1–3 hoursu003c/strongu003e, depending on proximity to our Fuquay-Varina home office.
Do you work with insurance companies?
Yes. We work with both homeowners and insurance carriers by providing documentation, estimates, and clear communication to support the claims process and minimize delays.
Are you licensed and certified?
Yes. Restore by Grace is u003cstrongu003eu003ca href=u0022https://www.google.com/search?client=opera-airu0026amp;q=restore+by+graceu0026amp;sourceid=operau0026amp;ie=UTF-8u0026amp;oe=UTF-8u0022u003eGoogle Verifiedu003c/au003eu003c/strongu003e,u003ca href=u0022https://www.bbb.org/us/nc/fuquay-varina/profile/home-renovation/restore-by-grace-0593-90367635u0022u003e u003cstrongu003eBBB Accreditedu003c/strongu003eu003c/au003e, and u003cstrongu003eu003ca href=u0022http://iicrc.orgu0022 data-type=u0022linku0022 data-id=u0022iicrc.orgu0022u003eIICRC Firm Certifiedu003c/au003eu003c/strongu003e, with certified technicians across all service lines to ensure industry-standard, insurance-aligned restoration.
Insurance & Claims
Do I need to file an insurance claim before calling?
No. You can call us first. We’ll assess the damage, explain your options, and help you decide whether filing a claim makes sense.
Will you bill my insurance company directly?
Contact your insurance company directly to inquire about their billing policies. Ultimately, you are responsible for the bill, but we work in tandem with your carrier and communicate every step of the way.
What if additional damage is discovered later?
If additional damage is found during the restoration process, we document it and submit a supplement to the insurance carrier for review and approval.
Services & Process
How long does the restoration process take?
Timelines vary depending on the type and extent of damage. Emergency mitigation begins immediately, while repairs and reconstruction depend on drying times, material availability, and insurance approvals.
Do you also handle repairs and reconstruction?
Yes. We provide both emergency mitigation and full reconstruction services, allowing for a smoother, more efficient process from start to finish.
Do you service residential and commercial properties?
Yes. We work with residential homes, commercial buildings, and multifamily properties.
Scheduling & Coverage
How quickly can you respond?
We typically arrive onsite within u003cstrongu003e1–3 hoursu003c/strongu003e for emergency calls, depending on location and current conditions.
What areas do you serve?
We serve Fuquay-Varina and surrounding areas throughout Central North Carolina. Visit our Service Area page for a full list of counties we cover.