Privacy Policy

Effective Date: 10/12/2025
Last Updated: 10/12/2025

Restore by Grace (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [www.restorebygracenc.com], contact us, or use our services.

By using our website or providing your information, you agree to this Privacy Policy.

We may collect the following types of information:

• Name, email address, phone number, and mailing address (for service requests or contact forms)
   
• Project details or property information you voluntarily share
   
• Payment details if you purchase services directly from us
   

When you visit our website, we may automatically collect:

• IP address and browser type
   
• Device and operating system information
   
• Pages visited and time spent on our site
   
• Cookies or tracking technologies used to improve your experience
   

We may receive information from advertising platforms (e.g., Google, Facebook) or referral partners who help us provide our services.

We use the information we collect to:

• Respond to inquiries and provide restoration or reconstruction services
   
• Send quotes, invoices, and updates about your project
   
• Share homeowner and restoration tips via our newsletter (if you subscribe)
   
• Improve our website, marketing, and communication
   
• Comply with legal obligations and prevent fraud
   

We never sell or rent your personal information to third parties.

We may share your information with:

• Trusted service partners or subcontractors who assist with restoration or delivery of services
   
• Insurance companies or adjusters when coordinating claim-related work
   
• Professional vendors (such as website hosting or marketing providers) under strict confidentiality agreements
   
• Legal authorities when required by law
   

All third parties are required to handle your information securely and only for the purposes we specify.

Our website may use cookies and similar technologies to personalize your experience and analyze site traffic. You can control or disable cookies in your browser settings, but doing so may limit some site functionality.

If you subscribe to our newsletter or request information, we may send occasional emails or texts.
You can opt out at any time by clicking “Unsubscribe” in our emails or replying “STOP” to text messages.

We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no online system is completely secure, and we cannot guarantee absolute protection.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
   
• Withdraw consent for marketing communications
   
• Request a copy of the data we hold about you
   

To exercise these rights, contact us at info@restorebygracenc.com.

Our website and services are not directed toward children under 13. We do not knowingly collect personal information from minors. If we learn we have collected data from a child under 13, we will delete it promptly.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.

We may update this Privacy Policy from time to time. The “Last Updated” date will indicate the latest revision. Continued use of our website constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy or how we handle your information, please contact us.