Terms and Conditions

Effective Date: 10/12/2025
Last Updated: 10/12/2025

Welcome to Restore by Grace. These Terms and Conditions (“Terms”) govern your use of our website [www.restorebygracenc.com], our content, and our services. By accessing or using our site, you agree to comply with these Terms. If you do not agree, please do not use our site or services.

Restore by Grace (“we,” “our,” “us”) is a restoration and reconstruction company located in North Carolina. We specialize in water, fire, mold, and property damage mitigation, as well as reconstruction and insurance claim coordination.

You agree to use our website only for lawful purposes. You may not:

• Use the site to transmit unlawful, threatening, defamatory, or harmful material.
   
• Attempt to gain unauthorized access to our systems.
   
• Copy, distribute, or modify any content without permission.
   

We reserve the right to restrict access to our website at any time for security, maintenance, or business reasons.

All estimates, quotes, and assessments provided by Restore by Grace are for informational purposes only until confirmed in writing.

• Final pricing may vary based on the actual scope of work, materials, or insurance approvals.
   
• Insurance-related estimates are subject to approval and adjustment by your carrier.
   
• We reserve the right to refuse service in cases of unsafe conditions or misrepresentation.
   

While we are committed to excellence, restoration outcomes can vary based on the extent of property damage, environmental factors, and insurance limitations.
We do not guarantee:

• That your insurance company will approve a claim or pay the full cost of services.
   
• The prevention of future damage (e.g., mold recurrence, water leaks) after repairs are complete.
   

We do guarantee that all work will be completed with professionalism, integrity, and in accordance with industry standards and IICRC certification guidelines.

To the maximum extent permitted by law, Restore by Grace and its employees, agents, or subcontractors are not liable for:

• Any indirect, incidental, or consequential damages arising from your use of our site or services.
   
• Any damages caused by delays, third-party actions, or events beyond our control (including natural disasters or insurance claim disputes).
   

Your sole remedy for dissatisfaction with our services is limited to correction of work or refund of the original service fee, as applicable.

All content on this website—including text, logos, images, graphics, videos, and other materials—is the property of Restore by Grace unless otherwise noted.
You may not copy, reuse, or distribute any content without written permission.

Our website may include links to external sites for convenience. These links do not imply endorsement, and we are not responsible for the content, security, or practices of those sites. Please review their terms and privacy policies separately.

If you submit testimonials, photos, or comments through our website or social media channels, you grant Restore by Grace a non-exclusive, royalty-free right to use that content for marketing, reviews, or promotional purposes. We will not publish personal information without your consent.

You agree to indemnify and hold harmless Restore by Grace, its employees, and affiliates from any claims, damages, or expenses arising from your use of our website, violation of these Terms, or misuse of our content.

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved in the state or federal courts located in Wake County, North Carolina.

We may update these Terms occasionally to reflect changes in our services or legal requirements. The “Last Updated” date indicates the latest revision. Your continued use of our website after updates means you accept the new Terms.

If you have any questions about these Terms or our services, please contact us